Upgraded 1.5 cubic Foot (48k) On Demand Whole Home Water Softener with 10% Crosslink Resin, Pentair tank

My 18 year old Fleck System died recently and after extensive on-line research on replacements, I came across the AWF web site. Very good reviews and after talking to Mark with several questions about warranty, support and product recommendations, I placed an order. Everything arrived via UPS in only 4 days from placing the order as promised..... Packaging was beaten up by UPS but luckily no damage to the parts. The mineral tank came preloaded with gravel and 10% resin. I installed everything in about 2 hours and then another hour for setting up the head, flushing the system and then running a manual regen cycle to check that everything was working correctly. All was relatively easy and went smoothly, without any problems. My results were largely due to your EXCELLENT Instructions and Videos on AWF’s web page. I was also really impressed with the good, old fashion, customer service and availability to actually talk to someone on the phone when needed My only piece of constructive feedback is that when ordering the upgraded metal bypass valve, AWF needs to tell customers that they must also purchase 2 copper nipples in order to connect the system to the "flex pipe" feed and house input lines ... Otherwise, one extra trip to Lowe's or Home Depot! Finally, it is a definite pleasure dealing with a company with quality products; good tech knowledge and guidance; reasonable prices and GREAT communications and customer service. AWF saved me over $1200 on an equivalent system from a local company who included install labor in their price -- Wow! Those same customer focused attributes are getting increasing harder and harder to find in America today... sad... very sad trend. The system is brand new, so no long term experience yet. I’ll update this review with my experiences if any future services or warranty is needed.

The cylinder came preloaded with media. Since i was replacing an existing system, i was able to complete installation in less than 2 hours. Shipping was on time as promised

Fast shipping easy to install works great

Works as it should so far

I was quoted by a local plumbing company to purchase and install a similar product for 3 times the price of this one. The tank, prefilled resin, and control valve are high quality industry known products. Installation instructions were clear and accurate. Installation was straight forward and only took about an hour as a DIY since I was replacing another 12yr old mechanical Fleck unit. You will need to purchase a 1/2 drain line (pex, reinforced vinyl, etc) and something to maintain an air gap from a home center.

Easy to install. Works great. Reasonable price.

I ordered a new softener to replace the one I had for 20 yrs. I placed the order just before the Memorial Day weekend and it arrived within a week. The instructions were on point and my installation went well. I recommend AFW Filters for your softener needs.

Great install manual and programming instructions. Setup myself, but had someone sweat on a 3/4" male connection on existing copper pipe. Easier to understand than the unit I was renting through my local water company. I used a 3/4" fip to 1" fip falcon water heater hose so there wasn't any inside diameter restriction as opposed to a sharkbite hose. You can tell there's some internal diameter restriction on the plastic bypass part but not as bad as the metal bypass from what I heard. There's no reduction in water flow for my house from the unit, but I only have it for the hot water side. Unit runs great and easy to understand. I've only had it installed about a month though. So far so good.

It's too early to tell but so far so good. However, I was very disappointed that the corrugated box the heavy main resin tank was in was NOT double or triple wall (even just the upper or lower portions/flaps). This tank very obviously came out of the packaging and was all scratched upon arriving (I sent pictures of the packaging & labels). The carrier just put the very heavy tank back in the tattered flimsy box and retaped the box with a lot of tape on the top and bottom. I e-mailed and received an apology and a response that the tanks are durable and as long as no actual cracks go past the surface layer of wraps, the scuffs to the tank and plastic insert into the threaded top, will not hurt the tank. Never having a H2O softener before and paying to have someone install it, I sure HOPE I have no problems due to this damage that occurred during shipping! I e-mailed about this issue hoping that perhaps the company would look into sturdier future packaging for this very heavy large tank because I would like to purchase more units for other properties of mine. I will wait and see how I like this unit before even considering to purchase more.