FAQ

Abundant Flow Water Systems, Inc. (AFW Filters) has provided water treatment solutions since 1998 from Pfeifer, Kansas. We design, test, and sell water softeners, iron filters, reverse osmosis systems, and whole house filters for residential, commercial, and hobbyist use, and are proud members of the Water Quality Association and Better Business Bureau.

Yes, you'll find AFW Filters products on Amazon, eBay, and Walmart in addition to our own website. Manufacturer warranties stay the same no matter where you buy, but return windows, shipping times, and policies follow each marketplace's own rules, so buying directly from our store ensures our full 120-day money-back guarantee applies.

Yes. Our checkout uses SSL encryption to protect your payment and personal details every time you shop with us, and per our posted privacy policy, we never sell, trade, or share your information with outside parties without your consent, so you can order water treatment systems and replacement filters with full confidence.

If an item is temporarily unavailable, its product page will note the status and an estimated restock date. Contact our support team at support@afwfilters.com or 785-661-2241 for current availability, and we'll gladly help you find a comparable in-stock water softener or filter system so your project doesn't have to wait.

Yes! Sign up for our newsletter to receive current promotions and product announcements straight to your inbox, and check our Packaged Deals page for bundled system savings on softeners, filters, and reverse osmosis systems. Seasonal sales and clearance discounts are also announced regularly through our blog and social media channels.

Yes! We offer free standard shipping on all orders over $100 within the contiguous United States, covering most of our water softeners, filtration systems, and replacement parts. Most orders ship within 1 to 2 business days, and orders under $100 or shipping outside the contiguous US may include additional charges at checkout.

Most orders ship within 1 to 2 business days after purchase, with standard ground delivery typically taking 3 to 7 business days depending on your location. You'll receive a tracking email as soon as your order leaves our Kansas warehouse so you always know exactly when your shipment will arrive.

It depends on the filter type: sediment filters generally need replacing every 3 to 6 months, carbon filters every 6 to 12 months, and reverse osmosis membranes every 2 to 3 years. Check your product manual for exact guidance, or browse our Replacement Filters selection to find the right match.

Find the model number on your existing system, usually printed on a label, then search it on our site to locate compatible filters and parts. You can also browse our Replacement Parts, Resin & Media catalog, or simply contact us directly and our team will help you find the right fit.

We back every purchase with a 120-day money-back guarantee, so items must be unused and in their original packaging to qualify for a full refund. Purchases made through Amazon, eBay, or Walmart instead follow that particular marketplace's own return policy, timelines, and conditions rather than our direct store's own guarantee terms.

Yes, all products include a manufacturer's warranty. Fleck / Pentair Controls & Parts are backed by a 5-year warranty, while Structural USA brine and mineral tanks carry a 10-year warranty. Coverage varies by part, so always check the specific product page for exact warranty terms and conditions before you buy or install.

Most AFW systems, including our Water Softeners and Whole House Filters, are designed for simple DIY installation using standard plumbing tools and basic skills. Every unit ships with detailed instructions, and our knowledgeable support team is always ready to help by phone or email if you run into any installation questions along the way.

Installation guides ship with every product and are also posted directly on each product page for quick reference. You can visit our Instructions page or help.afwfilters.com for videos and detailed step-by-step walkthroughs covering Reverse Osmosis Systems, water softeners, whole house filters, and other popular water treatment equipment we sell today.

Contact us as soon as possible at support@afwfilters.com or 785-661-2241 with your order number and requested changes. We process orders quickly to get your water treatment system to you fast, so reaching out right away gives us the best possible chance to adjust or cancel your order before it ships.

Once your order ships, you'll receive an email containing your carrier tracking number and estimated delivery date. You can also log into My Account at any time to quickly check current order status, view shipment history, and confirm full delivery details for your water softener, filter, or replacement parts order.

Contact us right away at support@afwfilters.com or 785-661-2241 with your order number and photos showing the damage or missing part. Our team will quickly arrange a replacement part or full replacement item at no extra cost, so your water softener or filter system gets up and running again without delay.

We accept all major credit and debit cards through our secure, SSL-encrypted checkout, along with other standard online payment options. Additional payment methods may be available depending on your order or the marketplace you purchase through, so contact our support team if you have questions about a specific payment option.

Yes. Our US-based support team is available Monday through Friday, 8 am to 4 pm CT, by phone, email, or live chat, for as long as you own your system. Whether you need troubleshooting help, programming guidance, or general product questions, our knowledgeable staff is happy to assist you at no charge.

Absolutely. Share your water test results, household size, well or municipal water source, and any specific concerns with our team, and we'll help you choose the right Water Softener, Whole House Filter, or Reverse Osmosis System for your needs, ensuring you invest in the correct solution before placing your order.

Yes. We stock Replacement Parts, Resin & Media, and Replacement Filters for the systems we sell, including many older or discontinued models, so you can keep your existing water treatment system running smoothly for years to come without needing to replace the entire unit when a single component wears out.

Testing isn't required but is highly recommended, especially for well water, since it helps confirm exactly which contaminants, hardness levels, or iron content you're dealing with before choosing a system size or media. Explore our Water Testing kits and TDS meters to check your water quality before you buy anything.