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FAQ

Can't find your answer? Email us at support@afwfilters.com or call 785-661-2241.

Yes! Free standard shipping on all orders over $100 within the contiguous US.
Most orders ship within 1–2 business days. Standard delivery takes 3–7 business days. You'll receive a tracking email once your order ships.
It depends on the filter type. Sediment filters: every 3–6 months. Carbon filters: every 6–12 months. RO membranes: every 2–3 years. Check your product manual for exact guidelines.
Find the model number on your existing system (usually on a label) and use our search bar to find compatible filters. You can also contact us and we'll help you find the right fit.
We offer a 120-day money-back guarantee on all products. Items must be unused and in original packaging for a full refund.
Yes, all products include a manufacturer's warranty. The period varies by product (typically 1–5 years). Check the product page for specific details.
Installation guides are included with every product and available on each product page. You can also visit our Instructions page or help.afwfilters.com for videos and step-by-step guides.
Please contact us as soon as possible at support@afwfilters.com or 785-661-2241. We process orders quickly but will do our best to make changes before it ships.
Still have questions?
Call us at 785-661-2241 or email support@afwfilters.com
Office Hours: Mon–Fri, 8am–4pm CT